The jewelry, photos and texts present on the site are the property of Colayco. A Swiss company with a recognized master hallmark, located at Grand’Rue 8 – 2034 Peseux, Switzerland.
Orders
The order will be executed in accordance with the description of the item and upon receipt of full payment, including shipping fees. In the event of unavailability of the ordered product, the customer will be informed as soon as possible and will have the option to cancel the order. The consumer will then have the choice to either request a refund of the amounts paid within 30 days at the latest from their payment, or exchange the product. Automatic recording systems are considered as evidence of the nature, content, and date of the order. Colayco confirms the acceptance of the order to the customer at the email address provided by the customer. The sale will only be concluded upon confirmation of the order and receipt of the total amount of the order. Colayco reserves the right to cancel any order from a customer with whom there is a dispute.
The information provided by the buyer during the ordering process binds them: in the event of an error in the recipient's address details, the seller cannot be held responsible for any inability to deliver the product. The price indicated on the product sheets does not include transportation.
For all orders, shipping costs are free. Jewelry will be dispatched promptly. For any order of unique pieces or jewelry, delivery times will be communicated by email to the buyer, with an average delivery time of two months.
Delivery time
Silver jewelry has a delivery time of 2-3 business days.
Gold jewelry is not in stock and has a manufacturing and shipping time of approximately 4 weeks from the receipt of the order and payment. These are sent by registered mail.
Warranty
Our jewelry is guaranteed for one year for any manufacturing defects – theft, loss, and any inappropriate use are excluded. In the case of orders to a country other than Switzerland, customs duties or other local taxes may be required. These rights and amounts are not within the jurisdiction of Colayco. They will be the responsibility of the buyer and will be entirely under their responsibility in terms of declarations and payments to the authorities and competent organizations of their country. We recommend contacting local authorities.
Payment
Payment is made by bank transfer or through the world's leading secure online payment providers, namely PayPal or Stripe. The customer can use their credit card without the need to subscribe to the PayPal service or use their PayPal account if they have one. If the buyer is not satisfied with the delivered product, they have a period of 7 days from the receipt of the delivery to return the items intact in their original packaging. This guarantee is not valid for items made to order, known as 'Pièce Unique' (Unique Piece). As these items are specifically made for a customer, they cannot under any circumstances be returned, exchanged, or refunded.
Thank you for contacting us with any questions.